REFUND & RETURN POLICY
Transparent policies for returns, exchanges, and Razorpay refunds on beautypalaceexclusive.com.
7-Day Window
Easy Return / Exchange
Razorpay Refund
5-7 Days Back To Source
Doorstep Pickup
Reverse Logistics Pickup
Quick Support
+91 97620 60018
7-DAY RETURN & EXCHANGE ELIGIBILITY
At Beauty Palace Exclusive, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 7-day return and exchange policy from the date of package delivery.
Mandatory Return Conditions:
- The item must be completely unused, unwashed, unworn, and undamaged.
- All original brand tags, price labels, and barcodes must remain securely attached.
- The item must be returned inside its original manufacturer packaging/box.
HOW TO SUBMIT A RETURN REQUEST (4 EASY STEPS)
Contact Support
Email or WhatsApp (+91 97620 60018) with your Order ID.
Approval
Our Aligarh team reviews your request within 24 hours.
Reverse Pickup
Courier partner picks up item from your address.
QC & Refund
Refund is issued via Razorpay in 5-7 days.
NON-RETURNABLE & NON-EXCHANGEABLE ITEMS
For health, hygiene, and safety reasons, the following items are strictly non-returnable once unsealed or delivered:
- Cosmetics & Skincare: Opened, unsealed, or tested makeup, creams, lipsticks, and personal care products.
- Perfumes & Fragrances: Opened fragrance bottles or unsealed hygiene items.
- Intimate Apparel & Accessories: Undergarments, socks, or earrings due to personal hygiene standards.
- Clearance Sale Items: Products marked as "Final Sale" (unless delivered in damaged or defective condition).
REFUND PROCESSING TIMELINE & PAYMENT METHODS
Once the returned package reaches our central warehouse in Aligarh and completes physical quality check (QC), your refund will be processed promptly:
1. Prepaid Orders (Cards / UPI / Netbanking / Wallets via Razorpay)
The refund amount is automatically credited back to the original source account / card / UPI ID via Razorpay within 5 to 7 business working days.
2. Cash on Delivery (COD) Orders
For COD orders, our support team will contact you to collect your UPI ID or Bank Account (NEFT) details. Refunds are transferred directly into your bank account within 5 to 7 business working days post-verification.
PRODUCT & SIZE EXCHANGES
If you ordered an apparel item that doesn't fit properly, you can request a size exchange free of charge for the first attempt! Contact our support team via WhatsApp (+91 97620 60018) with your desired replacement size, and we will arrange doorstep replacement dispatch.
DAMAGED, DEFECTIVE OR WRONG ITEM RECEIVED
In the rare event that you receive a damaged, defective, or incorrect product:
Please notify us within 48 hours of delivery via Email (contact@beautypalaceexclusive.com) or WhatsApp (+91 97620 60018) along with photos and an unboxing video. We will immediately ship a brand-new replacement at zero extra cost to you.
PRE-DISPATCH ORDER CANCELLATIONS
Orders can be cancelled before dispatch from our Aligarh warehouse. If a prepaid order is cancelled prior to shipment, a 100% full refund is instantly initiated to your original bank/card via Razorpay.
NEED HELP WITH A RETURN OR REFUND?
Our dedicated customer care team is available to assist you with any return or exchange requests: